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gallo · May 31, 2008, 02:16 am

ComCast:

Cable service used to be Time Warner. There was a deal where TW and Comcast traded some markets. There have been constant problems since the beginning - constant dropout of sound and picture for several seconds at a time. These events happened on a daily basis. Service calls only resulted in placing the blame on me, since I had a splitter on the line, even though the signal beyond the splitter was still above specs. When I questioned the technician about the splitter, since his company had installed a splitter where it came into the house, he claimed that it was somehow different and refused to offer an explanation. When I removed the splitter, the problems continued.

When the trade with TimeWarner happened, Comcast advertised that they would provide the same great service without increasing prices. Shortly after that, guess what happened. They raised their prices because of added services that I didn't request and never used. The constant problems with dropouts of both picture and sound continued, as did the failure of the entire channel at critical times in my favorite programs. (Fans of Lost will understand that the signal went away for several minutes just as Ben shot Locke)

So I discontinued my Comcast TV service and signed up for a satellite service. So far I am quite happy - as have been my mother, my son, and my brother. None of the dropout problems that were my fault.

So, here's my problem. Comcast increased my internet access by about $17 per month and charged me $17 as a downgrade fee. And yet, my question about how much it would cost to downgrade to no service was answered with a mindless, "nothing." Perhaps the operator didn't understand what I meant when I explained the AT&T offers fiber-optic service in my neighborhood.

So after saving about $30 a month by going with a satilite service for TV, I am now going to save an additional $40 by giving up cable completely. And when I complained, before I looked at other options, they weren't willing to waive the $17 downgrade fee.

How's that for smart business?

May 31, 2008, 02:16 am	#13 (permalink)
gallo Homo sapiens Location: Houston, TX Posts: 2,758	ComCast: Cable service used to be Time Warner. There was a deal where TW and Comcast traded some markets. There have been constant problems since the beginning - constant dropout of sound and picture for several seconds at a time. These events happened on a daily basis. Service calls only resulted in placing the blame on me, since I had a splitter on the line, even though the signal beyond the splitter was still above specs. When I questioned the technician about the splitter, since his company had installed a splitter where it came into the house, he claimed that it was somehow different and refused to offer an explanation. When I removed the splitter, the problems continued. When the trade with TimeWarner happened, Comcast advertised that they would provide the same great service without increasing prices. Shortly after that, guess what happened. They raised their prices because of added services that I didn't request and never used. The constant problems with dropouts of both picture and sound continued, as did the failure of the entire channel at critical times in my favorite programs. (Fans of Lost will understand that the signal went away for several minutes just as Ben shot Locke) So I discontinued my Comcast TV service and signed up for a satellite service. So far I am quite happy - as have been my mother, my son, and my brother. None of the dropout problems that were my fault. So, here's my problem. Comcast increased my internet access by about $17 per month and charged me $17 as a downgrade fee. And yet, my question about how much it would cost to downgrade to no service was answered with a mindless, "nothing." Perhaps the operator didn't understand what I meant when I explained the AT&T offers fiber-optic service in my neighborhood. So after saving about $30 a month by going with a satilite service for TV, I am now going to save an additional $40 by giving up cable completely. And when I complained, before I looked at other options, they weren't willing to waive the $17 downgrade fee. How's that for smart business? From The Treaty of Tripoli, Art. 11, passed unanimously by the senate -- "As the Government of the United States of America is not, in any sense, founded on the Christian religion;"