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Quote by: The Dunedan  This was the router company. |
That's a tech that needs to be replaced, then. If you can't grasp the basics of setting up a company intranet, you have no business being on a router company's help desk. Remember
token rings? It's so much easier these days.
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Quote by: Thanatos Santa Claus. I'm still waiting for my monster truck and a bunch of video games. None of the letters I sent to Santa ever came back either. What's he doing up there, diddling elves and riding around in purloined goods? |
That and playing your video games.
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Quote by: Halofan48 Xbox 360 support sucks. It took me an entire week just to freaking get a box shipped to my house so i could send them my 360 (the dreaded red ring of death was upon it). Took them 8 weeks to get it back to me. F*%@ing sucked. When trying to get the address, i would be redirected back to the beginning like every other page. It was so annoying. |
There are several customer service, or rather disservice, issues that should have been eliminated through the use of technology but for some reason persist.
You mention one, the inexcusable delay in shipping items back that have been sent for repair or replacement. Get a good tracking system, use RFID tags if that will help. Automate the procedure from end to end and speed it up.
Ever notice when you return something purchased with a debit/credit card that it can take up to a week to have the return credited to your account? Oddly enough, subtracting that purchase from your account was accomplished in a day. Does electronic traffic only travel one direction for banks? I'm sure the retailer is partly to blame. But banks are, too, and both of them need to streamline their transactions. Actions which can be performed 100% electronically shouldn't take a week to sort out.
As bad as live customer service is, automated menus are worse. And the pits of hell are reserved for companies that make you go through a number of automated menus, then suffer through automated "suggestions" and eventually get cut off during yet another transfer. Sometimes I make lewd suggestions back to the automated voice just to pass the time.