| The Dunedan, was this call made to an ISPs help desk, or the help desk of the router? I'm curious, because I've worked on help desks, one of them for D-Link, and these situations were common. It was an easy call to get because an intranet can be set up quickly. So I'd be more surprised if this was a router company's help desk than an ISPs. They'd have no clue how to do anything that didn't involve connecting to the internet.
But I can't quibble with the premise of the thread. Working on a help desk sucks. The only benefit from that experience is now I know how to get what I need from other techs when I have to call them. I also agree for the most part with that ranking. That's often the kind of person who eventually finds a tech forum. Help desk victims from both sides of the desk. |